A research question is not a question you’d ask a user or customer in an interview, survey, or any other study. A research question is what you need to learn to help you or your stakeholders make a good, data-informed decision. So, how do we define research questions in such a way that both guides our studies and reminds us that there’s more than one way to get those answers when the goal is helping stakeholders learn?
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Flower bouquet image courtesy of Francisco Menéndez via Wikimedia Commons.
Task-based personas to the rescue!
Created just-in-time around specific [and hopefully validated] scenarios and needs. Heavy hitting and unambiguous with their core values and present emotional situation clearly on display. Task-based personas give product and design teams the context they need for strong ideation, and here's an example why...
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Getting hired - a job interview guide
Recently, one of my colleagues came to me seeking tips and advice on how to approach job interviews so that they could have the best chance of getting a few offers to choose from. So, in reflecting on all of the advice I’ve received, read, and practiced over the years related to job searching, applying, and interviewing, I decided to combine it all down into one extensive guide that I could share with them and anyone else currently in the arduous job hunt. The sections in this guide cover my three key preparations for successful job interviews: interview skills, common job interview questions, and creative and challenging questions to ask…
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A PrinterNOx nitric oxide monitoring device with a red light showing above an “Alarm” light label
Anti-recovery medical device design
If you’re near a smoke detector in your home, go press the Test button now. Hear (or remember) that shrill tone that all but guarantees you wince in pain as soon as it starts going off? Now imagine that you’re a fragile, sick patient lying on a hospital bed (not to mention being a preterm baby) and are suddenly bombarded with that ear-piercing wail emanating mere feet from your head - that’s not detrimental to your recovery, no, not at all…
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Dymo label maker with label scraps on the table alongside scissors and a tape measure. Image courtesy of Wikipedia Commons
Why I'm re-branding from UX to HCD
ISO-9241-210 defines User Experience (UX) as “A person's perceptions and responses resulting from the use and/or anticipated used of a product, system, or service,” but alas, the time has finally come for me to make a change in labelling what I do…
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