Dymo label maker with label scraps on the table alongside scissors and a tape measure. Image courtesy of Wikipedia Commons
ISO-9241-210 defines User Experience (UX) as “A person's perceptions and responses resulting from the use and/or anticipated used of a product, system, or service,” but alas, the time has finally come for me to make a change in labelling what I do…
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Woman with glasses smiling in front of a brick wall
“Working on complex socio-technical systems - that’s what we should be teaching to our young, aspiring designers.” This spoke to me (as Don Norman’s videos often do) as a message worth sharing to anyone feeling like they’re beholden to how someone else perceives their title and their supposed responsibilities within.
So, for all of my fellow “UXers” in the back feeling left out or stuck in a digital-only world, know this…
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Holy Hand Grenade scene from Monty Python and the Quest for the Holy Grail
Nothing should take more than three clicks.
We need a 1-click button.
Three shalt be the number thou shalt count, and the number of the counting shall be three (*lobs thy Holy Hand Grenade of Antioch whilst counting to three because five is right out*).
When I first starting trying to evaluate digital interfaces (or even physical ones like credit card payment terminals), I thought that one of the user experience metrics I needed to focus on reducing was the number of clicks it took to complete any task. Surely that would provide a good, measurable benchmark of an experience with a product or service… right?
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A public art sculpture of two intersecting arrows (stock photo courtesy of https://pxhere.com/en/photo/709321)
What is "art" to you?
I asked this question to a few people today after seeing Mr. Alan Cooper's brief thoughts on art's role in design, or the lack thereof. The answers I received aligned with his definition of art being personal expression.
But what of art's relation to design? Is there a place for art in terms of software, web, or end-to-end experience design or, as Mr. Cooper states, does this idea essentially differ and distract from the true needs of design work?
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“Do the UX for this page."
"Make the UX work better for this screen."
We hear things like this all the time.
However, I came across an interesting argument yesterday for seeing “UX” as a human reaction, not something you necessarily design…
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