In this episode, Geoff Wilson is joined by Kim Goodwin to take the covers off hotel experiences and see what’s lurking behind the closet doors. We’re going beyond website bookings and into room design, amenities, #hotelhacks, and of course checking in and out. You don’t have to go home, but you can’t stay here.
Read MoreThe wave pushed me and I pushed back, but alas, it was stronger. After years of fighting UX’s relegation to the realm of digital-only products, I’m finally accepting the changing tide.
Read MoreIf your design work didn’t fundamentally change how people do what they do, does it really matter that you did it? Let's talk about outcomes more.
Read MoreThere's more to customer satisfaction than delivering good on the desired outcome. Value can be found all in the micro-experience nobody talks about.
Read MoreI made a human error but the movie theatre was there to save us both time. Let's bring more joy into this New Year by praising good user experiences.
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