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Everyday Experiences Podcast episode art showing blurred auto parts store

Episode 14 — The UX of Auto Parts Stores

Now with road noise!

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The UX of Auto Parts Stores | Everyday Experiences Podcast (#14)

September 12, 2022

In this episode, Geoff Wilson and Guy Thompson end their podcast hiatus to record together in person for the first time... from a phone... in a car. If you like immersing yourself into your users’ environment to better understand their needs, then buckle in to hear this lively discussion from the back seat.

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In Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, service design, CX, customer experience, auto parts, proposition, brand, retail, car parts
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episode 11 cover art with Janice Chan and a lot of silverware

Episode 11 — The UX of Utensils

A spoon for every occasion

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The UX of Utensils with Janice Chan | Everyday Experiences Podcast (#11)

January 26, 2022

In this episode, Geoff Wilson brings in local designer Janice Chan to sample the most niche of design topics: spoons, scissors, and other serving utensils. Noticing the unexamined usefulness of our everyday tools is our jam, so here’s a double scoop.

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In Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, sustainability, accessibility, utensils, utensil, scissors, business, brand, kitchen, OXO Good Grips, culture, materials, sporks, eating
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episode 9 cover art showing Kim Goodwin and a hotel room

Episode 9 — The UX of Hotels

No pillow mints, only Presidents

Listen & Learn Here

The UX of Hotels with Kim Goodwin | Everyday Experiences Podcast (#9)

November 18, 2021

In this episode, Geoff Wilson is joined by Kim Goodwin to take the covers off hotel experiences and see what’s lurking behind the closet doors. We’re going beyond website bookings and into room design, amenities, #hotelhacks, and of course checking in and out. You don’t have to go home, but you can’t stay here.

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In Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, CX, hotels, hotel, hotelux, staff experience, customer experience, user experience, UX, HCD, brand, diversity, discrimination
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HCD is the new me

November 17, 2020

The wave pushed me and I pushed back, but alas, it was stronger. After years of fighting UX’s relegation to the realm of digital-only products, I’m finally accepting the changing tide.

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In Research & Design Tags HCD, UX, CX, Customer Experience, user experience, Service Design, Product Design, brand
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Bridging strategy and innovation through an Experience Vision

March 18, 2019

When strategy feels stuck in the short term, an experience vision can light the way forward, sparking innovation and helping teams focus on what truly matters

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In Strategy, Research & Design Tags Experience Vision, Business strategy, backlog, goals, Customer Experience, brand
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