This is me, Geoff →
Because of course it is? It would be silly if this picture was of someone else.
Then again, I wouldn’t put it past me given how I like to test conventions; About Me pages being no exception. I wouldn’t write all of this if you couldn’t trust it was me, because it is. Also, this picture definitely doesn’t blink, so don’t wait around for that to happen—seriously.
I think that about sums up my personality—onto the credentials!
What I call myself
writer | researcher | once-podcaster | occasional comedian | event producer | “and more”
Or, if you’re here for an official title, let’s settle for Senior Design Researcher (Kiwibank).
What you need to know
This page no longer contains the typical type of ‘About Me’ blurb written to convince prospective clients or hiring managers of my expertise. If you’re such a person wanting to know what it’d be like to work together, a face-to-face coffee chat will serve us both far better as I will want to know the same—and I actually drink coffee now, so no more awkward tea orders on my part. Virtual coffees can be just as viable.
But, until such time…
This is what I’m up to Now
This Blog is written to inspire, share insight, entertain, and capture that which held my interest
This Everyday Experiences Podcast captures how I see the design of the world around us
Previous roles
Kiwibank - CX Research Manager (effectively same job as today, except now I’m not operating solo)
Kiwibank - Customer Propositions and Retention Manager
St John NZ - Experience Design Strategist - consultant (self-employed)
UX Auckland - Meetup Event Host & Social Media Manager
Northrop Grumman Mission Systems - Software BA (Systems Engineer) & UX Lead
Northrop Grumman Mission Systems - Software Tester/QA (full-time internship)
Northrop Grumman Mission Systems - Software Developer (full-time internship)
Virginia Tech Dining Services - Student Manager
Sal’s Pizzeria (VA) - Line Cook (applied to be a Bus Boy at 15, but they offered me this instead…OK!)
past engagements
(comedy production ventures to be added at a later date)
Host - Everyday Experiences Podcast (2020-2023)
Guest - “99. Post Mortem of the ‘What Do We Reckon’ Project” - Ruddle Me This! with Taylor Ruddle (Dec 2024)
Guest - “77. Breaking down ‘The Menu’ with Comedian Geoff Wilson” - Ruddle Me This! with Taylor Ruddle (Dec 2024)
Panelist - “What Is Needed To Create Agile Teams And Strengthen Culture To Improve Customer Experiences?” - Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)
Panelist - “How Can We Build And Nurture Customer Trust And Engagement Within Service Journeys” - Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)
Host - “Recognising and Validating Assumptions to Reduce Risk” - UX Auckland (Aug 2020)
Host - “Let’s Talk About Our Mistakes” - UX Auckland (Jul 2020)
Host - “Qualitative vs Quantitative Research Misconceptions” - UX Auckland (Jun 2020)
Host - “Personas” - UX Auckland (Jun 2020)
Host - “Seeing 20/20 Clearly - What To Know When Job Hunting This Year” - UX Auckland (February 2020)
Co-host - “UX Lightning Talks” - UX Auckland (Jul 2019)
Co-host - “CSS Collaboration” - UX Auckland (May 2019)
Co-host - (bimonthly networking socials) - UX Auckland (Jun 2019 - Dec 2020)