This is me, Geoff →
It would be silly if this picture was of someone else. Then again, I wouldn’t put it past me. Besides, unless you’ve seen me, how do you know this is me? I’m normally not this still. It’s hard to hold your two thumbs up that long — go on, try it.
Anyways, yeah, this is me.
What I’m calling myself these days
writer | researcher | occasional podcaster or comedian | “and more”
Oh, and a Senior Design Researcher at Kiwibank.
No more shall I write inspiring ‘About Me’ speeches delicately crafted to instill a perception of undeniable hireability—I’ve stripped that all out as it felt too contrived (and, frankly, it had too few em dashes for my modern liking).
Everything you need to know about me and the way I think can be found here, now, in my blog, and in my old design podcasts.
If you’re still eager to know more or talk product opportunities, reach out. I’m a sucker for deep & meaningful conversations about personal growth, routines, and creating useful things for the world.
Previous roles
Kiwibank - CX Research Manager (effectively same job as today, except now I’m not operating solo)
Kiwibank - Customer Propositions and Retention Manager
St John NZ - Experience Design Strategist - consultant (self-employed)
UX Auckland - Meetup Event Host & Social Media Manager
Northrop Grumman Mission Systems - Software Systems Engineer & UX Lead
Northrop Grumman Mission Systems - Software Tester
Northrop Grumman Mission Systems - Software Developer
Virginia Tech Dining Services - Student Manager
Sal’s Pizzeria (VA) - Line Cook (I applied to be a bus boy at 15; they asked if I wanted to cook instead)
past engagements
Host - Everyday Experiences Podcast (2020-2023)
Guest - “99. Post Mortem of the ‘What Do We Reckon’ Project” - Ruddle Me This! with Taylor Ruddle (Dec 2024)
Guest - “77. Breaking down ‘The Menu’ with Comedian Geoff Wilson” - Ruddle Me This! with Taylor Ruddle (Dec 2024)
Panelist - “What Is Needed To Create Agile Teams And Strengthen Culture To Improve Customer Experiences?” - Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)
Panelist - “How Can We Build And Nurture Customer Trust And Engagement Within Service Journeys” - Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)
Host - “Recognising and Validating Assumptions to Reduce Risk” - UX Auckland (Aug 2020)
Host - “Let’s Talk About Our Mistakes” - UX Auckland (Jul 2020)
Host - “Qualitative vs Quantitative Research Misconceptions” - UX Auckland (Jun 2020)
Host - “Personas” - UX Auckland (Jun 2020)
Host - “Seeing 20/20 Clearly - What To Know When Job Hunting This Year” - UX Auckland (February 2020)
Co-host - “UX Lightning Talks” - UX Auckland (Jul 2019)
Co-host - “CSS Collaboration” - UX Auckland (May 2019)
Co-host - (bimonthly networking socials) - UX Auckland (Jun 2019 - Dec 2020)