Created just-in-time around specific [and hopefully validated] scenarios and needs. Heavy hitting and unambiguous with their core values and present emotional situation clearly on display. Task-based personas give product and design teams the context they need for strong ideation, and here's an example why...
Read MoreAnti-recovery medical device design
If you’re near a smoke detector in your home, go press the Test button now. Hear (or remember) that shrill tone that all but guarantees you wince in pain as soon as it starts going off? Now imagine that you’re a fragile, sick patient lying on a hospital bed (not to mention being a preterm baby) and are suddenly bombarded with that ear-piercing wail emanating mere feet from your head - that’s not detrimental to your recovery, no, not at all…
Read MoreWhy I'm re-branding from UX to HCD
ISO-9241-210 defines User Experience (UX) as “A person's perceptions and responses resulting from the use and/or anticipated used of a product, system, or service,” but alas, the time has finally come for me to make a change in labelling what I do…
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