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Deep thinking and improvising my way through life... then recording it on a page
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Strategy distinguishes opportunity from distraction

August 11, 2022

From board games to board rooms, the questions are no different. What should we build? What should we buy? What’s next? You need but follow your strategy to know.

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In Strategy Tags Business strategy, strategy, Catan

Give feedback that builds, not breaks

September 11, 2020

It doesn't matter how good your feedback is if it's not delivered with care and consideration of your audience. Here's some of great ways to start.

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In Research & Design, Strategy Tags feedback, design, advice
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Turning customer-first lip service into real action

July 16, 2020

With more and more businesses jumping on the feel-good branding bandwagon, labelling themselves as “customer-first”, let's test how much they mean it

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In Strategy Tags OKRs, Customer Experience, objectives, outcomes, customer-first, customer-centric

Bridging strategy and innovation through an Experience Vision

March 18, 2019

When strategy feels stuck in the short term, an experience vision can light the way forward, sparking innovation and helping teams focus on what truly matters

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In Strategy, Research & Design Tags Experience Vision, Business strategy, backlog, goals, Customer Experience, brand
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