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Getting Hired: a job interview guide

June 1, 2021

All that I've learned to date in the way of job interviews, distilled down into an extensive guide for others embarking on the hunt.

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In Growth Tags job interview, interviews, interview, interviewing, interview questions
Everyday Experiences Podcast episode 6 cover art showing a drawer full of cables

Episode 6 — The UX of Cables

How many Micro USBs does one need?

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The UX of Cables | Everyday Experiences Podcast (#6)

May 29, 2021

In this episode, Geoff Wilson and Guy Thompson 'plug back in' to lament how easy it is to end up with the e-waste nighmare that is the cable drawer (we know you have one too).

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In Everyday Experiences Podcast Tags everydayexperiences, ux, userexperience, customerexperience, hcd, podcast, design, cable, cables, wiring, wires, chargers, chips, e-waste, wireless charging, wireless charger
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Everyday Experiences Podcast episode 5 cover art with example of denim mail art

Episode 5 — The UX of Postal Services

Ding! You’ve got mail! (Probably bills)

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The UX of Postal Services with Kate Rutter | Everyday Experiences Podcast (#5)

March 23, 2021

In this episode, the fabulous Kate Rutter joins Geoff Wilson in tackling [read: deftly complaining about] the most complex customer experience covered on this show thus far: The Postal Service.

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In Everyday Experiences Podcast Tags everydayexperiences, ux, userexperience, customerexperience, hcd, servicedesign, postal service, mail, USPS, NZ Post, mail art, currency, post office, podcast, design
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From product requirement to patient harm

February 21, 2021

The ear-piercing beeps and wails from this medical device puts smoke alarms to shame. Too bad it hurts fragile patients just as much as their parents sitting next to them.

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In Product, Research & Design Tags ecosystem, context of use, medical device, Product Design, HCD, nitric oxide, NICU
episode 4 cover art showing a headset, flashlight, and phone

Episode 4 — The UX of Buttons

Buttons? We don’t need no stinking buttons!

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The UX of Buttons | Everyday Experiences Podcast (#4)

January 23, 2021

In this episode, Geoff Wilson and Guy Thompson debate why it feels like there are no universally applied standards for digital or physical buttons. Communication technology standards have been rigorously documented and applied, yet button behaviour is seemingly left up to the whim of the designer.

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In Everyday Experiences Podcast Tags everydayexperiences, buttons, digital, physical, ux, userexperience, customerexperience, unsubscribe, hcd, design, userinterfaces, skeuomorphism, usability, darkpattern
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Everyday Experiences Podcast episode 3 cover art showing hundreds of bottles of mayo on grocery story shelves

Episode 3 — The UX of Grocery Stores

Who is hiding all the honey?

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The UX of Grocery Stores | Everyday Experiences Podcast (#3)

December 29, 2020

In this episode, Geoff Wilson and Guy Thompson ponder how grocery stores could be better designed for the customer, and whether that is in supermarkets’ best interests.

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In Everyday Experiences Podcast Tags servicedesign, customerexperience, shopping, grocerystore, supermarket, trolley, userexperience, groceryshopping, design, onlineretail, honey, hcd, usability, marketing
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Everyday Experiences Podcast episode 2 cover art showing a Square payment terminal

Episode 2 — Host Introductions

Or: When Usability Falls Off a Cliff

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Host Introductions | Everyday Experiences Podcast (#2)

December 10, 2020

In this episode, Geoff Wilson and Guy Thompson recount their inspiration for this podcast and how their career paths influnced this mutual curiosity for observational design. Plus, real life examples of what happens "when usability falls off a cliff".

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In Everyday Experiences Podcast Tags square, customerexperience, design, servicedesign, hcd, usability, userexperience, ux
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episode 1 cover art showing The Lumsden Freehouse bar

Episode 1 — The UX of Bars & Pubs

Pour us another round!

Listen & Learn Here

The UX of Bars & Pubs | Everyday Experiences Podcast (#1)

December 3, 2020

In this pilot episode of the Everyday Experiences Podcast, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson to dive into dive bars—exploring the design choices that influence bar patrons and tenders for better or worse. Hey barkeep, pour us another round!

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In Everyday Experiences Podcast Tags bars, beer, alcohol, bartender, servicedesign, customerexperience, hcd, design, everydayexperiences, Guy Thompson, podcast, pubs
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HCD is the new me

November 17, 2020

The wave pushed me and I pushed back, but alas, it was stronger. After years of fighting UX’s relegation to the realm of digital-only products, I’m finally accepting the changing tide.

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In Research & Design Tags HCD, UX, CX, Customer Experience, user experience, Service Design, Product Design, brand
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Give feedback that builds, not breaks

September 11, 2020

It doesn't matter how good your feedback is if it's not delivered with care and consideration of your audience. Here's some of great ways to start.

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In Research & Design, Strategy Tags feedback, design, advice
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