Flight reservations page with a Select and Cancel links, identically designed, per flight row with a Note fine print paragraph below
My finger was trembling a little bit in shock; floating, still hovering a millimetre over the left mouse button.
My heart was equally pounding a bit when I realised that I was but one mere click away from canceling a transatlantic flight scheduled for the very next day to see the beautiful woman who is now my wife.
How did it nearly come to this?
A usability issue. If I’m writing about it here, you know it’s going to be about a usability issue.
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Jargon payment error message of “Nonce is required”
Today, I'd first like to highlight the usability principles of speaking the users' language as well as recognising and recovering from errors. Maybe, just maybe you'll find your team working on one of these exact things and can take these tips as design considerations before going live…
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"Are you ready to pay for these clothes?"
- CANCEL!
How awkward would face-to-face interactions be if you could no longer answer questions with a simple "Yes" or "No", but instead had to speak using the same button terminology commonly seen on your phone or computer?
”Are you ready to pay for these clothes?” CANCEL!
Imagine the weird looks you're going to get as they slowly back away from you...
Yet, if a pop-up window appeared on your screen right now with any of those words on a button or two, you probably wouldn't bat an eye. After all, you've seen these labels being used to describe actions day-in and day-out…
You've likely come across web forms with an interactive security checkpoint in the past such as during activity touchpoints like account sign-ups, logins, and finalising purchases. However, yesterday whilst doing a little competitor research, I came across one of the worst "security" fields that I have ever seen...
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