Right now there is an Exec somewhere in the world throwing money at a new set of features because their intuition said so. Don't leave it up to luck.
Read MoreThe Perception of Value: A Brief Look Into Micro-Experience Awareness
There's more to customer satisfaction than delivering good on the desired outcome. Value can be found all in the micro-experience nobody talks about.
Read MorePraising good user experiences for a change
I made a human error but the movie theatre was there to save us both time. Let's bring more joy into this New Year by praising good user experiences.
Read MoreSkeuomorphic design greatness or CRAP usability? You decide!
Wondering why I didn't need to enter my card's CVV number was probably the first hint that there was a usability issue afoot in this checkout flow.
Read MoreTo "Cancel" in the parlance of our times
Imagine how awkward it'd be to answer over-the-counter questions like we were using the web. "Are you ready to checkout?" — CANCEL! Let's do better.
Read MoreIs There No Room for Art in User Experience Design?
Art is subjective, that much is true. But what of art's role in experience, product, or service design? Utility and happiness can coexist can't they?
Read MoreUX is not a design, it’s a reaction to one
Being pedantic can be beneficial. We have no more ability to provide a “user experience” than wishing for a genie to bend someone's free will.
Read MoreInformal Lessons on the Art of Writing
There's freedom to be found in writing for yourself without formal guidelines, outlines, or plans. Every journey has a story to bring back and share.
Read More12 product research steps before delving into design
Talk is cheap, development is not. Observe, question, and learn with these 12 quick and dirty steps to reduce rework and get going in the right direction.
Read MoreWhere I fall on the User Research vs Experience Design line
When I'm testing out these decisions out with real people, I feel reassured that whatever this title would be, I'm providing value and reducing risk.
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