Customer research is not all about knowing what questions to ask, how to ask them, and then getting answers. The gold is in clearly communicating what has been learned and the implication of the insights to those who need to hear it when they need to hear it.
Read MoreTask-based personas to the rescue!
How I feel about user personas depends on whether they look more like a treasure map or a one-and-done printed page of unvalidated assumptions. Luckily, friends, there is a cure.
Read More
Episode 8 — The UX of Upgrades
Don’t make me do work
The UX of Upgrades | Everyday Experiences Podcast (#8)
In this episode, Geoff Wilson and Guy Thompson team up and trade barbs in debating Guy’s reluctance to move to his new phone. As you know what they say, they just don’t make physical and digital products like they used to.
Read More
Episode 7 — The UX of Kids’ Things
Hands up for a sippy cup
The UX of Kids' Things with Doug Collins | Everyday Experiences Podcast (#7)
In this episode, Geoff Wilson is joined by Doug Collins to explore the balance needed to design for customers who aren’t the users, but are ultimately the ones left cleaning up the mess… in this case being the parents of small humans.
Read MoreGetting Hired: a job interview guide
All that I've learned to date in the way of job interviews, distilled down into an extensive guide for others embarking on the hunt.
Read More
Episode 6 — The UX of Cables
How many Micro USBs does one need?
The UX of Cables | Everyday Experiences Podcast (#6)
In this episode, Geoff Wilson and Guy Thompson 'plug back in' to lament how easy it is to end up with the e-waste nighmare that is the cable drawer (we know you have one too).
Read More
Episode 5 — The UX of Postal Services
Ding! You’ve got mail! (Probably bills)
The UX of Postal Services with Kate Rutter | Everyday Experiences Podcast (#5)
In this episode, the fabulous Kate Rutter joins Geoff Wilson in tackling [read: deftly complaining about] the most complex customer experience covered on this show thus far: The Postal Service.
Read MoreFrom product requirement to patient harm
The ear-piercing beeps and wails from this medical device puts smoke alarms to shame. Too bad it hurts fragile patients just as much as their parents sitting next to them.
Read More
Episode 4 — The UX of Buttons
Buttons? We don’t need no stinking buttons!
The UX of Buttons | Everyday Experiences Podcast (#4)
In this episode, Geoff Wilson and Guy Thompson debate why it feels like there are no universally applied standards for digital or physical buttons. Communication technology standards have been rigorously documented and applied, yet button behaviour is seemingly left up to the whim of the designer.
Read More
Episode 3 — The UX of Grocery Stores
Who is hiding all the honey?
The UX of Grocery Stores | Everyday Experiences Podcast (#3)
In this episode, Geoff Wilson and Guy Thompson ponder how grocery stores could be better designed for the customer, and whether that is in supermarkets’ best interests.
Read More