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On becoming a NZ Dual Citizen (Part 2)

December 12, 2024

Jandals, togs, and a chilly bin.

Garage Projects, Behemoths, and Liberty.

Black sands and Black Caps.

Fertile soil to clay.

New Zealand welcomes me in today.

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In 💡 Personal Growth & Reflections Tags citizenship, new zealand, aotearoa
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A Formula 1 farewell (to 2024)

December 10, 2024

The new blood in.
The retirees.
The season that has to be seen.

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In 💡 Personal Growth & Reflections Tags f1, Formula 1
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Why I applied for NZ Citizenship before the US Election (Part 1)

October 31, 2024

Don’t complain; do somethign about it. And I did. It is the 31st of October 2024, fitting—perhaps—that it is Halloween Day and I am one click away from submitting my application for NZ [Dual] Citizenship.

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In 💡 Personal Growth & Reflections Tags citizenship, new zealand, usa, aotearoa
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Real reviews happen in private. Are your DMs next?

April 13, 2024

Consumer reviews shape purchasing decisions, but are ratings realistic? Your DMs hold the answers. And everybody wants them.

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In 🔎 Product Design & Strategy Tags AI, DMs, privacy, reviews
Everyday Experiences Podcast Episode 16 cover art showing two people with bags walking down a city sidewalk

Episode 16 — The UX of Bags

Now with more useless pockets!

Listen & Learn Here

The UX of Bags | Everyday Experiences Podcast (#16)

May 25, 2023

In this episode, Geoff Wilson discovers Guy Thompson’s fascination with red bags, blue bags, hand bags, bags-bags. If only we revived Dr. Seuss to have him talk about the careful balance of utility, durability, and aesthetics that goes into your everyday bag design.

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In 🎙️ Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, CX, product design, UX, utility, aesthetics, fashion, fashion design, bags, handbags, everyday bags, fashion accessories
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Everyday Experiences Podcast Episode 15 - The International Arrivals and Departure Experience episode art showing a "Review trip details" screenshot

Episode 15 — The UX of Airports

Did you bring your arrival and departure forms?

Listen & Learn Here

The UX of Airports | Everyday Experiences Podcast (#15)

December 6, 2022

In this episode, Geoff Wilson and Guy Thompson acknowledge and gripe about the challenges in getting international air travel “back to the way it was” post-covid. They won’t let us leave, and they won’t let us stay. There’s probably a form for that too.

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In 🎙️ Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, service design, CX, customer experience, servicedesign, travel, international travel, airlines, flying, border security, airport security, DPD
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The long-term tail of capital-D Design

October 30, 2022

There is a push to redirect capital-D “Design” from being a growth driver for commercial consumption to an industry considerate of post-Anthropocene impacts. I’m trying to understand it.

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In 🔎 Product Design & Strategy Tags environment, HCD, ethics
Everyday Experiences Podcast episode art showing blurred auto parts store

Episode 14 — The UX of Auto Parts Stores

Now with road noise!

Listen to this episode

The UX of Auto Parts Stores | Everyday Experiences Podcast (#14)

September 12, 2022

In this episode, Geoff Wilson and Guy Thompson end their podcast hiatus to record together in person for the first time... from a phone... in a car. If you like immersing yourself into your users’ environment to better understand their needs, then buckle in to hear this lively discussion from the back seat.

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In 🎙️ Everyday Experiences Podcast Tags everydayexperiences, podcast, design, everydayux, service design, CX, customer experience, auto parts, proposition, brand, retail, car parts
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Strategy distinguishes opportunity from distraction

August 11, 2022

From board games to board rooms, the questions are no different. What should we build? What should we buy? What’s next? You need but follow your strategy to know.

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In 🔎 Product Design & Strategy Tags Business strategy, strategy, Catan

Complexity Testing in UX: Navigating the snowball effect of 'simple' feature additions

May 18, 2022

Don't let simple features turn into complex problems. Uncover the hidden impacts of adding new ideas before they snowball into bigger problems with complexity testing. Your budgets and backlogs will thank you.

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In 🔎 Product Design & Strategy Tags what if, complexity, design, decisions, features
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