Geoff and Guy both acknowledge and lament the challenges in getting airlines and international travel "back to the way it was", particularly in regard to all the extra security and forms being required to arrive or depart a country.
However, let's all ignore the fact that this episode is being released 6 months after it was recorded together in person since many of the discussed restrictions have now been lifted - timeliness is not our strong suit, but the points are relevant nonetheless.
Highlights include:
💡 When and where should you choose to make your customers wait?
💡 Whose responsibility is it to complete all due diligence requirement checks before departing?
💡 Can proactive communications to set customer expectations actually be harmful?
💡 What role can we as passengers play in driving the change we want to see?
Originally recorded on 24 June 2022.
And as always, just remember, you don't have to have a fancy job title to start noticing and improving the everyday experiences wherever you work...
