Geoff discovers Guy’s fascination and revelations on the careful balance of utility, durability, aesthetics, and business drivers behind your everyday bag design.
This is [likely] the last exploration episode of single-topic products/services before we begin a new run of more design-topic centred episodes.
Highlights include:
💡 When and where should you choose to make your customers wait?
💡 Whose responsibility is it to complete all due diligence requirement checks before departing?
💡 Can proactive communications to set customer expectations actually be harmful?
💡 What role can we as passengers play in driving the change we want to see?
Originally recorded on 24 June 2022.
And as always, just remember, you don't have to have a fancy job title to start noticing and improving the everyday experiences wherever you work...
