Kate Rutter joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. Listen in to this extra special episode where we, in Kate's fitting words, continue to "bring and highlight the specialness and interestingness of what might be perceived as mundane design."
Highlights include:
💡 How is the postal service like a country with its own currency?
💡 How do you design for the little touches people never forget?
💡 What business value do postal service improvements bring and who's footing the bill?
💡 How does voting by mail compare between the United States and New Zealand?
💡 What is mail art?
Originally recorded on 9 Jan 2021.
And as always, just remember, you don't have to have a fancy job title to start noticing and improving the everyday experiences wherever you work...
