Doug Collins joins Geoff to talk about the careful balance between designing for customers versus users, but in this case, the customers being parents and users being their children. Listen in to how we can "keep the good moving forward."
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Ep.6 - The Cables and Wiring Experience - Recharged
Geoff and Guy 'plug back in' to talk about how so many of us ended up with an e-waste drawer-full of cables. We also struggle to get through this episode without incorrectly describing USB formats in just about every way possible... which just might tell you something about the headache it can cause consumers.
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Ep.5 - The Postal Service Experience with Kate Rutter - You've got mail
Kate Rutter joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. Listen in to this extra special episode where we, in Kate's fitting words, continue to "bring and highlight the specialness and interestingness of what might be perceived as mundane design."
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Ep.4 - The Digital and Physical Button Experience - Much ado about buttons
Geoff and Guy find that there's technology and communication standards for most parts inside our devices, but why isn't there a standard for all of the digital or physical buttons we use? Whilst skeuomorphic digital toggles might work the same, every other product seems to work differently…
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Ep.3 - The Grocery Store Experience - Where's the honey?
Geoff and Guy explore the mind (and wallet) controlling design decisions that influenced supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find specific products - seriously, which aisle is the honey on?! Listen in as we ponder how might grocery stores be better designed for the customer and whether this is always in the business's best interest.
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Ep.2 - When usability falls off a cliff - Introductions
Geoff and Guy discuss their inspiration for this podcast, how their career paths influnced this mutual curiosity for observational design, and real life examples of what happens "when usability falls off a cliff".
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Ep.1 - The Bar Experience (Pilot) - Pour us another round
In this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson to dive into dive bars to explore what design considerations influence both the bar patron and bartender experiences and notice the customer or business opportunities that might emerge. Hey barkeep, pour us another round!
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