Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more.
Highlights include:
💡 How do interruptions, discrimination, and creepiness manifest themselves in service experiences?
💡 Why is it important for marketing and website teams to set the right customer expectations early?
💡 How can team diversity improve the customers' experience?
💡 Why is designing for the staff experience equally important?
💡 How does a brand create superfans?
Originally recorded on 14 July 2021.
Who is Kim Goodwin?
Kim has been a user researcher and designer for over 25 years along with 20 years of teaching design and leadership skills. She's also the author of the best-selling book, "Designing for the Digital Age", with another possibly on the way!
And as always, just remember, you don't have to have a fancy job title to start noticing and improving the everyday experiences wherever you work...
